Privacy Policy

• Personal Information: We collect names, email addresses, phone numbers, and company details when you submit a RFQ (Request for Quote) or contact our 24/7 technical support.
• Business Details: We may collect your VAT number or company registration details to facilitate international B2B transactions.
• Technical Data: We collect IP addresses, browser types, and usage patterns to optimize our LED product configurators and user experience.

• Order Fulfillment: To process your LED display orders, arrange logistics with global couriers (DHL, FedEx, UPS, or Sea Freight), and handle customs documentation.
• Technical Support: To provide remote troubleshooting via TeamViewer or AnyDesk for your LED control systems (NovaStar, Colorlight, etc.).
• Marketing: To send updates about new LED technology, price drops, and industry exhibitions like ISE or InfoComm (only with your consent).

• Logistics Partners: We share your shipping address and contact details with international freight forwarders to ensure safe delivery of fragile LED panels.
• Payment Processors: Secure payment information is handled by encrypted gateways like PayPal, Western Union, or authorized banking institutions.
• Legal Compliance: We may disclose data if required by international trade laws or to protect our intellectual property rights.

We store your business data for as long as your warranty period is active (typically 3-5 years) to provide seamless after-sales service. We use SSL encryption and secure servers to protect your technical design files and personal info.

Under GDPR (Europe) and other global privacy laws, you have the right to access, update, or delete your data. You can request a full export of your recorded data by emailing our privacy team at privacy@hongkingled.com.